Privacy Policy
Last updated: October 22, 2026
This policy explains how Novemus, LLC, a Texas limited liability company, d/b/a Answerama (“Answerama”, “we”, “us”) collects, uses, and shares personal information when you visit our website, create an account, host a session, or take part in a session as a participant.
1. Who we are
Answerama is an audience-engagement platform for live polling, workshops, Q&A, and research sessions. The data controller is Novemus, LLC, a Texas limited liability company, d/b/a Answerama, 5900 Balcones Dr Ste 100, Austin, TX 78731. Where we process data on behalf of a customer who runs a session, that customer is the controller and we act as their processor.
2. Information we collect
- Account data — name, email address, password hash, organisation, and authentication identifiers when you sign in with a third-party provider.
- Billing data — subscription plan and payment status. Card details are handled by our payment processor and are never stored on our systems.
- Content you create — sessions, questions, uploaded images, branding, and notes.
- Response data — answers, votes, and any display name submitted during a session.
- Technical data — IP address, approximate location derived from it and kept for 6 hours, device and browser type, and log and diagnostic records.
- Usage data — feature usage and session activity used to operate and improve the product.
3. Session participants
You can join most sessions without creating an account. We store the answers you submit, any display name you enter, and a device identifier used to prevent duplicate voting. Approximate location derived from your IP address may be recorded for 6 hours so hosts can see aggregate session activity.
Please do not enter sensitive personal information into open-text answers. Hosts can see and export responses, and responses may be shown on a shared screen. Some sessions are configured as always-on or public signage, which means the session may accept responses over an extended period and the display may be visible to anyone nearby.
The organisation hosting the session decides what to ask and how long to keep responses. For requests about data collected in a specific session, contact that host; we will assist them as their processor.
4. How we use information
- Provide, operate, and support the service, including running live and asynchronous sessions.
- Authenticate users and keep accounts secure.
- Process subscriptions and payments.
- Prevent abuse, spam, automated voting, and fraud, and enforce plan limits.
- Diagnose faults and improve reliability and performance.
- Send service messages and, where permitted, product updates you can opt out of at any time.
- Meet legal and accounting obligations.
We do not sell personal data, including sensitive data such as religious affiliation. We do not use session response content to train third-party AI models.
5. Legal bases
Where the UK GDPR or EU GDPR applies we rely on: contract to deliver the service you requested; legitimate interests to secure, support, and improve the product; consent for optional analytics and marketing; and legal obligation for tax and compliance records.
7. Retention
You can delete your account yourself from Settings. That deletion is immediate: your profile, sign-in, projects, sessions, and responses are removed, and an active subscription is canceled. There is no account-export window after you delete. We may keep what the law requires for disputes or agreements. Billing records are kept for 7 years. Visible session results, and all results on a Single User or Team plan, are kept until the host deletes them or the account is closed. Responses past the plan limit are counted per question. On Free, the first 50 responses on each question stay visible after a session; overflow from sessions run on Free is locked and deleted 30 days after that session ends if the host is still on Free. Sessions run on a paid plan are kept after a downgrade, and so are sessions that never stored a plan. An upgrade before the deadline keeps Free-session overflow and unlocks the rest. Stripe processes payments, and we never store full card numbers. Security and access logs are kept for 90 days, and longer if needed to investigate a security incident or abuse.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict processing, and to withdraw consent. To exercise these rights email [email protected]. We respond within the period required by law. You may also complain to your local supervisory authority.
9. Security
We use encryption in transit, hashed passwords, access controls, and rate limiting on sensitive endpoints. No system is perfectly secure, but we work to protect your information and will notify you and the relevant regulator of a qualifying breach as required by law.
10. International transfers
Novemus, LLC is based in the United States, and the providers that run the Service (Cloudflare, Stripe, WorkOS, Resend, and Google) are U.S. companies. We store and process your information using our providers' infrastructure, which may be located in the United States and other countries. Requests may be handled at Cloudflare data centers near you. If you use the Service from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. Where the EU or UK GDPR applies, these transfers rely on safeguards our providers offer, such as Standard Contractual Clauses, the UK International Data Transfer Addendum, or certification under the EU-U.S. Data Privacy Framework.
11. Children
The Service is not directed to children under 13, and we do not market to children under 13. We do not knowingly collect their personal information. A host who invites participants under 13 must be a school using the Service for educational purposes that consents on parents' behalf, or have verifiable parental consent, and must use roster codes or anonymous mode rather than real names. That host is responsible for obtaining any consent required.
13. Changes
We may update this policy from time to time. We will revise the date above and, for material changes, give notice in the app or by email.
14. Contact
Novemus, LLC, a Texas limited liability company, d/b/a Answerama
5900 Balcones Dr Ste 100, Austin, TX 78731
[email protected]
See also our Terms of Service.